Frequently Asked Questions

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return by sending us an email at info@vaycaze.com. When emailing, make sure you enter your Order Number and the email address associated with the Order. As per our Returns Policy, we only offer store credits, which can then be used to purchase your preferred size/style. The return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable, and we do not provide free return shipping.

The way our Returns work is via a Store Credit. Once your return is processed on our end and your Store Credit is issued, you can then use that Credit to jump back online and purchase your preferred size/style/print. We do not offer exchanges as we can’t guarantee that the item/s will be in stock once we receive your return. All items that are on Sale are final. If a discount code was used when purchasing, the store credit will reflect this amount paid at the time of purchase.

Please allow 24hrs for our team to get back to you with your return lodge. Make sure you check your email or junk folder for the email containing all the details on what to do next. If you still haven't received an email, please send us a follow up email at info@vaycaze.com.

We're so sorry you ended up with a piece that isn't top quality or the wrong item! This is certainly not what we expect our customers to receive. Please email us at info@vaycaze.com and we will try our best to get back to you asap. In the email please upload a picture of what you received, your order number and the email used at time of purchase. Once we have confirmation of this, we can get to work to send out your new order. We will be in contact with you regarding the shipping of your new item.

We pack and dispatch your Orders within 24 hours for our Australian customers and 48 hours for our International babes (on business days). If you’ve ordered on a Friday, your Order will be packed and dispatched the following Monday (Australian customers) or Tuesday (International customers). From there, your Order will take the time allocated by Australia Post or DHL for delivery. 

Please note, for restocks & new Collection launches, please allow a little more time for dispatch and be sure to check dispatch timelines on the products themselves on our Website.

Your Order will be dispatched within 24 hours (Australian Orders) and 48 hours (International Orders) of us receiving your Order. Unfortunately, there can sometimes be delays in shipping timeframes and these are out of our control. If you have any concerns about your parcel’s delivery timeframe once it has been dispatched, we encourage you to get in touch with the postage/courier service as they will be able to provide you the most up-to-date information.

Unfortunately from time to time, deliveries do go missing. If your parcel has been deemed as lost by the shipper/courier, it means you will have to get in touch with the courier. Unfortunately your claim will need to be addressed to your chosen Courier as we are not liable for uninsured lost or damaged items. If you need assistance with this, please contact our customer service team.

We certainly do! We ship all around America, Europe and many other countries. We try our best to keep shipping costs as low as possible but any international postage costs extra unfortunately. Please note that any clearance fees and custom duty/tax will need to be paid by the customer.

We have information regarding the fit and sizing on each product in the description tab. If you're still unsure, we’d be more then happy to help! Send us an email at info@vaycaze.com.When you email, be sure to include your measurements for your bust, waist and hips so we can assist you properly.