Privacy policy

Vaycaze (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products and services (collectively, the Services).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with us.

This policy applies to all users of our Services. Where there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail in relation to personal information handling.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. What is personal information?

“Personal information” means information or an opinion that identifies you or could reasonably identify you. This does not include information that has been anonymised or de-identified.

2. Personal information we collect

Depending on how you interact with us, we may collect the following types of personal information:

a) Contact details

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

b) Payment and transaction details

  • Payment method and transaction confirmation

  • Order history, returns and exchanges

  • Items viewed, added to cart, or wishlisted

Note: Payment details are securely processed by Shopify and third-party payment providers. We do not store full credit card numbers.

c) Account information

  • Account login details

  • Preferences and settings

d) Communications

  • Customer support enquiries

  • Emails, messages, reviews or feedback you submit

e) Device and usage data

  • IP address

  • Browser and device type

  • Website interaction data (via cookies and similar technologies)

3. How we collect personal information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to emails, or contact us

  • Automatically through cookies, analytics tools and similar technologies

  • From service providers who help us operate our business (e.g. Shopify, payment processors, delivery partners)

  • From third-party platforms where permitted by law (e.g. social media integrations)

4. How we use your personal information

We use your personal information to:

Provide and improve our Services

  • Process orders, payments, shipping, returns and exchanges

  • Create and manage customer accounts

  • Personalise your shopping experience

  • Improve our website, products and customer experience

Marketing and communications

  • Send order updates and important service communications

  • Send marketing emails or SMS (you can opt out at any time)

  • Show relevant ads across platforms based on browsing activity

Security and fraud prevention

  • Protect accounts and transactions

  • Detect and prevent fraudulent or unauthorised activity

Legal and compliance purposes

  • Meet legal obligations

  • Resolve disputes

  • Enforce our Terms and policies

5. How we disclose personal information

We may disclose personal information to:

  • Shopify, which hosts our store and processes transactions

  • Service providers (payment processors, couriers, IT providers, marketing tools)

  • Marketing partners for advertising and analytics

  • Regulators or authorities where required by law

  • Professional advisers (legal, accounting)

We do not sell personal information.

6. Shopify & third-party services

Our store is hosted on Shopify Inc. Shopify collects and processes personal information in order to provide e-commerce services.

Your information may be stored or processed outside Australia, including in Canada and the United States. Shopify handles this information in accordance with its own privacy obligations.

You can learn more here:
https://privacy.shopify.com

7. Cookies & analytics

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and usage

  • Improve performance

  • Deliver relevant advertising

You can manage cookie preferences through your browser settings.

8. Third-party websites

Our Services may include links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing personal information.

9. Children’s privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Data security & retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. However, no online system is completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Meet legal and accounting obligations

  • Resolve disputes

11. Your rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Opt out of marketing communications

  • Request a copy of your personal data

EU/UK residents may also have GDPR rights, including objection to processing and data portability.

Requests can be made using the contact details below. We may need to verify your identity before responding.

12. International transfers

Your personal information may be transferred outside your country of residence. Where required, we use appropriate safeguards, including standard contractual clauses.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.

14. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

📧 info@vaycaze.com
📍 22 Hudson Avenue, Unit 8, Castle Hill NSW 2154, Australia